Refund policy

Made-to-Order Products

Our products are made to order. We generally cannot accept returns for change of mind after production has started.

Cancellations and Changes

Contact support@fawnorastudio.com as soon as possible if you need to cancel or modify an order. We will try to help, but cancellation or modification is not guaranteed once production has started.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number, clear photos of the item, a photo of the shipping label, photos of the inner and outer packaging, and a short description of the issue.

After reviewing the evidence, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Unauthorized Returns

Do not send an item back without contacting us first. The appropriate return or replacement procedure depends on the issue and destination. Unauthorized returns might not be accepted.

Delivery Delays

Estimated delivery dates are not guaranteed. A delay by itself does not automatically qualify an order for a refund while the shipment remains in transit.